Shipping policy

Shipping & Delivery Policy – HappyWags

At HappyWags, we’re committed to making sure your pup’s supplements arrive safely, quickly, and with care.

 Below is everything you need to know about our shipping and delivery process.

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Shipping Policy

We partner with reliable shipping carriers to ensure your order is delivered as smoothly as possible.

  • All orders are processed within 1–2 business days after payment confirmation

  • Orders are shipped after processing is complete

  • Any changes or corrections to your order must be requested within 24 hours of purchase

Please ensure your shipping details are correct at checkout. If incorrect information is not updated within this timeframe, HappyWags cannot be responsible for resulting delays or delivery issues.

Estimated Delivery Times

Once shipped, estimated delivery times are:

  • United States: 5–10 business days

  • International Orders: 7–12 business days

Delivery times may vary depending on:

  • Customs inspections

  • Courier delays

  • Weather conditions

  • Public holidays

  • Other unforeseen logistics issues

📌 Delivery times start after the order has been shipped, not at checkout.

Shipping Delays & Responsibility

While we always strive to deliver your order in a timely manner, please note:

HappyWags cannot be held responsible for shipping or delivery delays outside of our control, including those caused by:

  • Courier delays

  • Customs processing

  • Weather conditions

  • Other external shipping disruptions

If you experience any delivery issues, we kindly ask that you first contact the courier directly for the fastest assistance.

We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

However, you are always welcome to email us at support@happywags.co — we’ll do our very best to assist you and support your delivery inquiry.

Please note: all claim outcomes are subject to the courier’s final decision, as they manage the shipping process once the parcel is dispatched.

Order Tracking

Once your order ships, you will receive:

  • A tracking number

  • A tracking link via email

Please allow 24–48 hours for tracking updates to appear.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

Occasionally, we may offer:

  • Free shipping promotions

  • Special discounted shipping offers

International Shipping

We proudly ship worldwide 🌎🐾

Please note:

  • Customs processing may affect delivery times

  • Import duties or taxes may apply depending on your country

  • These charges are the responsibility of the customer

Incorrect Address & Failed Deliveries

Customers are responsible for ensuring their shipping details are accurate.

If an incorrect or incomplete address is provided:

  • We cannot guarantee delivery

  • We are not responsible for lost or delayed packages

If the parcel is returned to us due to address issues, we may offer a reshipment for a small shipping fee. Please contact support@happywags.co for assistance.

Refused Packages

If a delivery is refused:

  • The customer is responsible for the return shipment

  • If the package is lost or damaged during return transit, HappyWags cannot issue a refund

We recommend accepting the delivery and contacting our support team instead so we can help.

Customer Support

If you need help with your order, we’re always here for you!

📧 support@happywags.co

We aim to respond within 24–48 business hours.

Thank you for trusting HappyWags — we’re here to make every delivery as smooth and worry-free as possible for you and your pup! 🐾